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Compucom | IT Field Technician

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CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following Field Service Tech role:

  • Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.

  • Installs, configures, and troubleshoots desktop systems, workstations, servers, and network.

  • Maintains passwords, data integrity and file system security for the desktop environment.

  • Communicates highly technical information to both technical and nontechnical personnel.

  • Recommends hardware and software solutions, including new acquisitions and upgrades.

  • May participate in the development of information technology and infrastructure projects.

  • May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

  • May involve use of problem management databases and help desk system.

  • Requires 2-5 years of related work experience

  • AA degree, or Technical training, or equivalent combination of education and experience

  • A+ certification

Join the Leader In the Delivery of Technology Solutions

CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.

  • 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.

  • Recognized 15 straight years by Gartner.

  • We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.

  • We support 5.15 million users in North America and more than 8 million Service Desk contacts.

Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online at CompuCom.com.

Job Type: Full-time

Experience:

  • Networking: 2 years (Required)

  • Customer Service: 2 years (Preferred)

  • Hardware: 2 years (Required)

License:

  • A+ Certified (Required)

  • Driver's License (Required)

Benefits offered:

  • Paid time off

  • Health insurance

  • Dental insurance

  • Healthcare spending or reimbursement accounts such as HSAs or FSAs

  • Other types of insurance

  • Retirement benefits or accounts

  • Education assistance or tuition reimbursement

Pay Frequency:

  • Bi weekly or Twice monthly

HAECO Americas | IT Support Specialist

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JOB SUMMARY:
Provides first-level support for issues related to computers and telephones, including problem determination, escalation, tracking and resolution. Assists local and remote users with resolving computer hardware, computer software, and network/voice communication/connectivity issues for a 24 x 7 production environment. Provide timely reporting of IT Operations work order and inventory status. Perform network administration maintenance tasks in accordance with established procedures.

ESSENTIAL JOB DUTIES:

  • Ensure that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support.

  • Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends.

  • Provide oral, written, or hands-on support to all hardware, software and telephone users.

  • Utilize working knowledge of MS Office suite, desktop operating systems, problem management systems, end-user network administration (password resets, permissions, restarting services), and basic UNIX/Linux knowledge.

  • Responsible for user, account, and service provisioning

  • Responsible for installing/deploying software on endpoints

Responsible for assigning and escalating new incoming support requests

  • Record, track, escalate, update calls, and close tickets thru problem management software.

  • Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files, within own area of responsibility.

  • Resolve problems using electronic tools, manuals and technical support documentation.

  • Quote, submit purchase requests, and receive shipments for IT related items, as needed.

  • Provide 24x7 on-call support for any systems that you have been assigned responsibility for.

  • Participate in on-call rotation. Provide general support 24x7 during week long on-call rotations.

  • Participate in project activities, as assigned by management

  • Communicate effectively acting as a key liaison with customers, team members and colleagues across the company. Effectively communicate technical information to non-technical audiences.

  • Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.

  • Coordinate activities with other team members.

  • Some occasional travelling may be required, for example to user groups or conferences.

JOB QUALIFICATIONS:

Minimum:

  • Minimum 1-year Enterprise level Help Desk experience.

  • Excellent oral and written communications skills.

  • Excellent troubleshooting skills.

  • Ability to set priorities and accomplish tasks with minimal supervision

  • Experience with supporting Windows 7

  • Basic hardware and software troubleshooting (break/fix) knowledge

Preferred:

  • Experience with supporting Windows 10, Windows Server Operating systems, and UNIX/Linux

  • Formal training on at least 3 Microsoft Applications or OS Components

  • CompTIA and/or MCP/MCSA certifications

Job Type: Full-time

Salary: $16.00 to $21.00 /hour

Experience:

  • Enterprise level Help Desk: 1 year (Required)

  • Supporting Windows 10, UNIX/LINUX and Windows Server: 1 year (Preferred)

  • MS Applications or OS Components: 1 year (Preferred)

License:

  • CompTIA A+ (Preferred)

  • MCSA (Preferred)

  • MCP (Preferred)

Benefits offered:

  • Paid time off

  • Health insurance

  • Dental insurance

  • Healthcare spending or reimbursement accounts such as HSAs or FSAs

  • Other types of insurance

  • Retirement benefits or accounts

  • Education assistance or tuition reimbursement

  • Gym memberships or discounts

  • Employee discounts

Apex Analytics | Application Support Analyst I

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A snapshot of what you would do:

The key function of the Application Support Analyst I is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on premise solutions. Required location is working onsite in our Greensboro, NC Office.

Specific Responsibilities:

  • Manage and resolve technical support tickets.

  • Partner with Product Manager and R&D teams to prioritize support tickets.

  • Facilitate effective and proactive communications with both internal and external customers.

  • Test product-level functionality and new releases. Identify and communicate areas for improvement.

  • Serve as the technical expert for our client software implementations.

  • Manage software upgrades on scheduled date.

  • Serve as a primary contact for our client’s IT department.

  • Troubleshoot network, database, and software problems for our client implementations.

  • Configure system settings and options, and execute unit/integration/acceptance testing.

  • Create rules and data transfer mappings using SQL query.

  • Present technical overview of apexportal and technical requirements to clients when planning upgrades.

  • Manage setup of technical environment for hosted clients.

  • Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apex

  • Work with Help Desk personnel to resolve client installation issues.

  • Responsible for the overall security of systems they will be administering including protecting client data and reporting situations which may provide unintentional elevated access. The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.

Required Skills:

  • Good working knowledge of Microsoft Office (in particular Excel and Outlook)

  • Exposure to scripting languages (C#, VB.NET)

  • Exposure to SQL Server

  • Windows networking, including IIS and Windows security admin.

  • Knowledge of FTP, secure FTP, and PGP.

  • Knowledge of using Command Prompt and its commands.

Required Experience:

  • Bachelor’s or Master degree in Information Technology, Computer Science, or related field

  • 1-2 years of experience in SQL, SSIS and IIS

  • 1-2 years of experience in implementation or support role

About Us:

APEX Analytix is the leading provider of trusted supplier data; supplier portal software; controls, audit and analytics software; and AP recovery audit services. We protect over $5 trillion in spend and prevent or recover over $3 billion in overpayments annually, and our client portals actively support over 3 million suppliers. Our software and audit services are built on our SmartVM® database of over 20 million supplier records with contacts, scored for accuracy and age, based on integration with over 650 external data sources and over 10 million communications with suppliers each year. APEX Archimedes™, an advanced cognitive technology and innovation system, supported by IBM Watson®, is integrated into APEX Analytix software and services to harness the power of the future through smarter recoveries, controls, analytics, working capital and supplier data. We serve over 250 Fortune 500/Forbes Global 2000 clients around the world and are fluent in languages covering 98 percent of global trade.

Our Culture:

At APEX Analytix, our culture drives everything! We live our culture of performance, respect, candor and fun—in that order. Performance is measured by delivering value to our clients, generating goodwill, trust and partnership. Sincere respect for each other, our diverse backgrounds and our well-being are our cornerstones. We value open and honest relationships with each other, our clients and our communities. And, life is too short to not have fun! We look for team players who possess the qualities of being humble, hungry and smart. We recruit candidates who will strive for accountability in performance and career growth, serving our clients in long-term respectful relationships, and working in a diverse and caring environment.

The Perks:

We owe our growing success to our team of bright, passionate, and innovative individuals. We truly value our associates and strive to provide the highest quality benefits program, offering competitive compensation packages with tailored bonus plans and generous benefits. Our benefits include health and insurance plans (medical, dental, optical, life insurance, disability insurance, FSA, HSA employee assistance program, supplemental insurance options and pre-paid legal), a generous paid time off plan, 401k plan, flexible work schedules, wellness programs (company fitness and weight loss challenges, financial wellness software tool, and gym membership stipend), associate and customer referral bonus programs, and paid community hours. And here at APEX Analytix, you won’t get lost in the shuffle. Our focus on internal training, growth and development results in annually filling over a quarter of our open positions with internal promotions! With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop. If you are looking for a place to shine, come join the team!