Trellis Supportive Care | Computer Network Technician


Full-time; 40 hours per week - Monday-Friday - 8a-5p - with OnCall rotation every other week.

Associates Degree in Information Technology or Equal experience with certification(s) required.


  • To assist the IT Team in maintaining the effective operation of the agency's information and telecommunication resources for all locations.

  • Knowledge and experience of PC’s, laptops, networking, computer hardware and peripherals.

  • Knowledge of software applications including Windows 7-10, Basic Windows Server 2008-2012, Active Directory and Exchange, Basic Hyper-V and Remote Desktop server knowledge a plus.

  • Demonstrates excellent critical thinking, problem solving, and attention to detail relating to accounting methods and principals.

  • Computer proficiency in Microsoft Office including Word, Excel, One Note and PowerPoint.

  • Computer proficiency with compiling statistical information, trending, tracking and presenting information required.

  • Primarily responsible for maintaining the IT Help-Desk for the electronic documentation laptops including end user support, software maintenance and quarterly servicing of the equipment.

  • Assist in the NetSmart electronic medical records database troubleshooting, upgrades and end user support, both host and field mode.

  • Maintain the IT Help-Desk by assisting users with problems in all software applications used by the organization.

  • Perform light server administration duties, including but not limited to minor troubleshooting, maintenance, and maintaining user accts.

  • Perform PC technician duties including, but not limited to troubleshooting computers (laptops, and desktops), smartphones, printers, configuring new computers software/hardware, and installing applications.

  • Perform training for employees on all applications as needed, including groups, and one on one when necessary.

  • Assist in maintaining the telephone and voicemail system for the main campus and remote offices, including training.

  • Perform inventories on technology holdings (software and hardware) and maintain equipment database.

  • Work with and assist vendors with repairs as necessary.

Why choose a career at Trellis Supportive Care?
Trellis Supportive Care is North Carolina’s first free-standing not-for-profit hospice organization, serving patients and families since 1979. Founded by a group of compassionate visionaries and community leaders and have remained a pace-setter in the region, state, and in the nation. Our service area encompasses thirteen counties operating from four offices, including the Kate B. Reynolds Hospice Home. We have made it our mission to provide exceptional care for individuals living with a life-limiting illness and their families, through quality medical, emotional, spiritual, and social support wherever care is needed. Our staff has grown from a dozen individuals to over 350 specially trained professionals who work as a team to help patients live fully and comfortably, with hope — even during life’s most challenging time.

For information about this and other positions contact Charlotte Akers at Trellis Supportive Care, formerly Hospice & Palliative CareCenter in Winston Salem NC office