NATIONAL GENERAL INSURANCE | Desktop Support Technician I

VIEW JOB POSTING

Primary Purpose: 

Responsible for the support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. Troubleshoot and repair computer systems and peripheral equipment, by responding to incidents and service requests either in person, by telephone, or via remote access. Provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff. 

Essential Duties and Responsibilities: 

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Process level 1 team incidents and service requests

  • Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs

  • Comply with standard processes and procedures

  • Strong customer service focus and a desire to successfully interact with end-users and peer teams

  • Relies on experience and judgment to plan and accomplish goals

  • Commitment to continuous process improvement

  • Interact closely with customers to understand their needs and / or requirements

  • Troubleshoot and resolve tickets within SLAs), related to operations and end-user requests

  • Ability to coordinate with geographically dispersed teams to achieve results

  • Deployment of PCs (adds, moves, changes)

  • Effectively work with PC imaging software such as Ghost and / or SCCM

  • Deployment, management, and support of PCs, peripherals, and mobile devices

  • Working knowledge of remote connectivity software

  • Analyze, troubleshoot and repair a wide variety of PC problems related to hardware and software

  • Coordinate activities with service desk, network services, or other IT teams

Minimum Skills and Competencies: 

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)

  • High degree of initiative, mature judgment, and discretion

  • Must perform well in high-energy, dynamic and team-oriented environments

  • Ability to work in a team environment

  • Must possess effective verbal and written communication skills

  • Self-motivated achiever who gains satisfaction from providing excellent customer service

  • Ability to lift and carry computers and computer monitors up to 35 pounds

  • Strong knowledge of Microsoft based operating systems

  • Consistently seeks to develop self and skills needed to be prepared for future opportunities

Desired Skills:

  • Bachelors Degree in an IT related discipline

  • Active Directory knowledge

  • CompTIA IT Certifications

  • ITIL Service Management experience

  • 1+ years of experience in an IT support environment

CONDUENT | Virtual Customer Service - Technical Support

VIEW JOB POSTING

Do you love helping others? Are you a compassionate communicator, a problem-solver that can multi-task ? If so, then we here at Conduent want to hear from you.

Conduent Offers:

  • Paid training at $12 per hour

  • Competitive compensation of $13 per hour after 90 days of consecutive employment

  • Full Time Employment

  • We offer Medical, Dental, Vision benefits, comprehensive coverage with flexible options, including FSA and HSA and 401K

  • Paid Time Off

  • Fun team oriented remote environment, we believe in Employee Engagement and want you to have fun

  • Company discounts at restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and more

  • We offer varying schedules based on business needs

  • We offer ongoing training programs to advance your career

  • Mentorship programs to help you be successful

As a Work At Home Call Center Representative you will support our customers and provide solutions to their technical issues. We will rely on you to actively listen and be empathetic while you use your love of current technology, passion and creativity to resolve their problems and meet their needs in a timely manner.

Requirements:

  • Technical aptitude with a confident familiarity of Smartphones, tablets, operating systems, PC and Macs

  • Minimum 6 months experience providing service to customers in some capacity (via phone, chat, in person, etc.)

  • Are you available to work an 8-10hr shift between the hours of 7:00 a.m. and 11:00 p.m. CST including evenings, weekends and holidays while having the ability to adjust to a change in schedule ?

  • Handle multiple computer applications at one time

  • Understand the concepts of navigation, search engines, downloading music, and other web based applications

  • Attend approximately five to six weeks of required virtual training on a fixed schedule that may include nights or weekends

  • Complete initial training with 100% attendance and a minimum 80% passing score on final training exam.

  • Ability to type 35 WPM while talking to customers

  • Successful completion of pre-employment assessments and a background check

  • A distraction free workspace that will allow you to meet our requirement of working independently without other parties being in the workspace during your scheduled shift. An area where no other parties would enter your workspace during your scheduled shift for any reason.

  • Be able to guard client information closely by ensuring that no cell phones, pens, tablets, devices that capture information are in the work area.

  • High Speed Cable Internet Service (10 megabits download and 3 megabit upload) from a reliable cable provider. Satellite internet not acceptable

  • High School Graduate or general education degree (GED) required

  • 18 years of age or older

If this describes you, then apply today for immediate consideration.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.