Level 1 IT Specialist

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We are not your ordinary IT company. We are not looking for your ordinary IT guy.

We seek a highly personable, super empathetic, really patient, experienced tech ninja to work in a very fun and laid back, but still very busy office environment. We are not looking for the nerdiest nerd. We want the right balance of personality, expertise, critical thinking, patience, tech savvy and caring.

You are young and hungry. You don't have all the experience. You may not even have a certification. You want to break into IT.
You are willing to spend 30 minutes sweeping floors to gain 10 minutes of learning with a level 3 engineer on the latest firewall security.

You know that most IT customer service sucks and where you are now likely doesn't value you or the customer. You are passionate about growing a company focused on real people who speak English that provide really amazing support to real people. That means going the extra mile, making a follow up call a day later to make sure the customer is all set, helping a customer understand that Exchange Email would likely be better since they use a smartphone and Outlook, etc etc....

You understand that you are the key ingredient to success. That is, customers love their IT guy and you will be just that person. How you treat them, how well you fix things, and how connected they feel to you and your team matters to the long term success of the business. Happy techs lead to happy customers so you will be working in an environment with good pay, bonus opportunities galore, random acts of kindness regularly occurring, and a good office space in Indian Trail, NC.

Start Date: Immediately
Salary: Starting at 30K-40K + Laptop + Cell Phone + Usage of Company Car + Benefits + Stocked Kitchen

Job Duties:
--Provide raving fan creating IT support to businesses and your fellow staff members
--Utilize your brain and hands to plan, deploy, and support business IT environments with a mix of local and cloud servers
--Advice, Consulting and Recommendations
--Be Happy and take good care of your customers!!!
--Improve business and team process to make company more effective and efficient
-- Assist Level 2 and Level 3 techs with anything they need.
-- Provide assistance in the office with organization of inventory.

Requirements:
--Ability to research new problems, think critically, and solve problems
--Ability to work in teams and learn from others
--Ability to deal with customers who don't know all the things you do, who are slower or don't understand everything the first time, and who generally rely on you to guide them through things in a patient and meaningful way.
-Great personality, upbeat attitude, and a real desire to fix things, help people, and provide a great service
ATTITUDE IS EVERYTHING

Please send resume and a short introduction about yourself. If you omit the introduction, don't expect a reply.

Trellis Supportive Care | Computer Network Technician

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Schedule:
Full-time; 40 hours per week - Monday-Friday - 8a-5p - with OnCall rotation every other week.


Requirements:
Associates Degree in Information Technology or Equal experience with certification(s) required.

Responsibilities:

  • To assist the IT Team in maintaining the effective operation of the agency's information and telecommunication resources for all locations.

  • Knowledge and experience of PC’s, laptops, networking, computer hardware and peripherals.

  • Knowledge of software applications including Windows 7-10, Basic Windows Server 2008-2012, Active Directory and Exchange, Basic Hyper-V and Remote Desktop server knowledge a plus.

  • Demonstrates excellent critical thinking, problem solving, and attention to detail relating to accounting methods and principals.

  • Computer proficiency in Microsoft Office including Word, Excel, One Note and PowerPoint.

  • Computer proficiency with compiling statistical information, trending, tracking and presenting information required.

  • Primarily responsible for maintaining the IT Help-Desk for the electronic documentation laptops including end user support, software maintenance and quarterly servicing of the equipment.

  • Assist in the NetSmart electronic medical records database troubleshooting, upgrades and end user support, both host and field mode.

  • Maintain the IT Help-Desk by assisting users with problems in all software applications used by the organization.

  • Perform light server administration duties, including but not limited to minor troubleshooting, maintenance, and maintaining user accts.

  • Perform PC technician duties including, but not limited to troubleshooting computers (laptops, and desktops), smartphones, printers, configuring new computers software/hardware, and installing applications.

  • Perform training for employees on all applications as needed, including groups, and one on one when necessary.

  • Assist in maintaining the telephone and voicemail system for the main campus and remote offices, including training.

  • Perform inventories on technology holdings (software and hardware) and maintain equipment database.

  • Work with and assist vendors with repairs as necessary.

Why choose a career at Trellis Supportive Care?
Trellis Supportive Care is North Carolina’s first free-standing not-for-profit hospice organization, serving patients and families since 1979. Founded by a group of compassionate visionaries and community leaders and have remained a pace-setter in the region, state, and in the nation. Our service area encompasses thirteen counties operating from four offices, including the Kate B. Reynolds Hospice Home. We have made it our mission to provide exceptional care for individuals living with a life-limiting illness and their families, through quality medical, emotional, spiritual, and social support wherever care is needed. Our staff has grown from a dozen individuals to over 350 specially trained professionals who work as a team to help patients live fully and comfortably, with hope — even during life’s most challenging time.

For information about this and other positions contact Charlotte Akers at Trellis Supportive Care, formerly Hospice & Palliative CareCenter in Winston Salem NC office