Position Summary: Under the supervision of the manager and in collaboration with senior team members, the incumbent performs detailed work of an analytical and customer-service nature for Clients on day-to-day communications and analysis. Typical duties include digital offer processing and management, client reporting & tracking, platform/product maintenance and execution, communicating to the Client on any questions regarding platform issues, educating and training Clients on the digital coupon industry and responding to ad hoc inquiries relating to promotion evaluation or transaction settlement.
Major Responsibilities/Essential Functions:
(75%) Supports Digital Operations and Account Management teams for assigned clients by providing research and validation for promotional qualifiers:
conducting thorough analytical research on assigned client requests
exercising independent judgement of campaign requirements and serving as an expert for internal teams in making recommendations for manufacturer or retailer campaign execution
helping clients understand the requirements for a complete digital campaign; reviewing delivered assets for completion
communicating research details and supporting client approvals and troubleshooting, as needed
performing data entry and database management duties as needed to maintain the accuracy of client campaigns and related reporting
prepare and deliver various internal and client reports on routine and ad-hoc basis
(15%) Performs daily and weekly analysis of reporting for active client offers by:
Comparing actual performance to expected performance
Researching inconsistencies or client questions related to reporting
Making optimization recommendations to the client and managing any resultant updates with the Digital Operations team
Preparing supplemental reporting, as requested
3. (10%) With the guidance of department manager, account managers, operations and/or Sales associates, assist with department/ company-wide initiatives:
assisting in the development, implementation, and maintenance of quality assurance and training procedures
Bachelor’s degree required
Intermediate to advanced knowledge of Excel, GSuite, Word, and PowerPoint, and experience with reporting or analytics systems and software
Familiarity with retailer and/or manufacturer product structure and hierarchies
Basic knowledge of Microsoft Access, or other database software, preferred
Working knowledge of Salesforce.com and Google Suite a plus
Three or more years of client facing experience or equivalent experience and training that provide the required knowledge, skills, and abilities needed to complete the job responsibilities
Ability to meet deadlines and manage multiple day-to-day tasks and ongoing projects by effectively prioritizing
Demonstrated ability to communicate effectively, professionally, and with tact and discretion
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
Frequently required to view items at an extremely close range and must be able to adjust and readjust focus.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
An Equal Opportunity/Affirmative Action Employer