IT Quality Assurance Analyst I

National General Insurance

IT Quality Assurance Analyst I

Primary Purpose:

Assist and participate in project reviews, revisions, production problem corrections, enhancements, and usability testing of any functionality required to administer policy sales and servicing in the NPS and ANA operating systems. Assist as a liaison between developer, product managers, compliance and end-users. Assist with business knowledge and provide technical support to successfully implement system changes to the comprehensive policy and agency management system to comply with filed programs for multiple states, companies, products and lines of business.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Assist with evaluating business requests to determine feasibility, contribute to detailed business requirements and specifications

  • Prepare test plans and scenarios for usability testing, execute test scenarios, approve project implementation and verify the production output upon implementation

  • Responsible for verifying the accuracy of new states/ products, rate revisions, projects, and production problem corrections, to ensure a quality product

  • Formulate the test strategy for testing through analysis of system requirements which includes participating in meetings to discuss specifications

  • Assist in project planning, incorporating system considerations for various operational areas, and submit the request for programming changes

  • Coordinate and document the resolution of problems encountered during and subsequent to the usability testing

  • Assist in performing quality control procedures in the production environment

  • Perform other duties as requested

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience

  • 1+ years relevant testing experience

  • Strong attention to detail, organization skills, and timeliness in order to meet customer expectations

  • Strong problem solving skills

  • Demonstrates effective listening, communicate, interaction, discretion, and diplomacy skills

  • Must possess effective verbal and written communication skills to interact with business and technical resources

  • Must perform well in high-energy, dynamic and team-oriented environment

  • Effective organization and time management skills with the ability to work under pressure and adhere to aggressive project deadlines

  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization

  • General understanding of the insurance industry and organizational relationships of the company

  • Ability to understand and translate user needs into business specifications

  • Ability to understand and translate user needs into programming specifications

  • Working knowledge of company operating systems and processes including a working knowledge of the policy administration system

  • Ability to conduct investigation and research into system errors and discrepancies

  • Possess strong verbal and written communication skills to interact with business and technical resources

  • High degree of initiative, mature judgment, and discretion

  • Proficient in Microsoft Office (Outlook, Word, Excel)

Desired Skills:

  • Previous Property and Casualty Insurance experience strongly preferred

  • Prior project management experience preferred

  • Prior system knowledge and understanding of system processes

Entry Level Customer Service

National General Insurance

Entry Level Customer Service

Come Join the NGIC Customer Service Team! Interviews on Wednesday May 22nd

National General Insurance is hosting open interviews for candidates ready to join our growing Customer Service Team in the high demand industry of Insurance. Hiring Managers will be onsite for interviews and to talk next steps. Please arrive with three copies of your up-to-date resume and be ready to talk about what YOU can bring to NatGen!

Wednesday, May 22nd, 2019
9am-5pm
DoubleTree by Hilton Hotel - next to the NGIC offices
5790 University Parkway
Winston-Salem, NC 27105

National General is looking for 20+ experienced Customer Service Specialists who are ready to continue their growth with one of the largest insurance companies in the US. With 116 Customer Service Specialists promoted in 2018, National General shows tangible success in providing the tools and knowledge required for career advancement.

Customer Service training begins Monday June 17th, 2019. Candidates must meet the following requirements:

  • Three Years Relevant Job Experience

  • Proven Job Stability (One Plus Years with Previous Employer)

  • Must attend First 90 Days Without Interruption

  • Available to Work an 40 Hours (Eight Hour Shifts) Between 8:00 am- 8:00pm Monday Through Friday with a Rotational Saturday

  • Ability to Express Information in a Clear and Concise Manner

  • Ability to Share Details of Conflict Resolution

What makes National General Insurance unique?

  • Top of the Line Paid Training Program

  • Medical, Dental, Vision benefits

  • Wellness Programs

  • Life and Short/Long Term Disability Insurance

  • 401k w/ Company Match

  • 11 Company Paid Holidays & Generous Time-off policy

  • Employee Discount Program

  • On-site Healthcare Clinic

Job Type: Full-time

Experience:

  • Customer Service: 3 years (Preferred)

Education:

  • High school or equivalent (Required)

Technical Support Specialist 1

Industries of the Blind

Technical Support Specialist 1

The Technical Support Specialist I am responsible for supporting the organizations’ s computing, information, and other technology systems and applications, in addition to providing user support at all locations.Responsibilities include help desk support, software maintenance, server support, systems maintenance and hardware maintenance. At the direction of the Director of Information Technology, this position ensures that all technology works effectively to meet the organization’s goals and objectives. Other related duties may be assigned. The Technical Support Specialist I role will be providing additional support to our existing team by supporting our current ERP system.They should be able to assist with workflows, training, system configuration and network related tasks.They will need a good understanding of a Microsoft Windows Workstation and Server environment.

Job Duties and Responsibilities:

User Support/Help Desk

  • User Support- promptly deliver technical support to all agency staff for computers, printers, copiers, network connectivity, software applications, desk phones, cell phones, peripherals and other technology.

  • Help Desk Support- provide telephone and remote access support to staff as possible to improve response time and efficiency and reduced travel costs.

  • Technology Provision- configure and deploy new and replacement technology to users as provided in line with the agency budget.

  • Technology Training- deliver adequate training to equip staff for proficient use of technology and applications. This training should include instruction in appropriate use, and privacy, security, and software compliance.

Network Operations and Administration

  • Network Administration-as assigned by the Director of Information Technology, maintain user accounts, user access to network resources, applications, and systems, and user access to web and cloud services to assure agency policy and regulatory compliance.

  • Inventory Control- maintain an accurate and inventory of all technology related inventory including location assignment, serial number, use, warranty and lease expiration, and software licensing.

  • Emerging Technologies- Stay abreast of emerging software, hardware and operating system trends in network, workstation imaging, security, and peripherals, evaluate new technology in these areas for its possible use within the agency

IT Initiatives and Projects

  • At the Director of Information Technology direction, plan and lead technology projects; software deployments, system upgrades, data migrations, and other initiatives.

JOB Required Skills:

  • Associate degree (A. A.) or equivalent from two-year college or technical school with an emphasis on computer science or Information Technology.

  • Two years related experience and/or training; or equivalent combination of education and experience.

  • Requires the knowledge and ability to plan, coordinate and provide the installation, testing, operation, troubleshooting, and maintenance of information systems hardware and software.

  • Candidate should have a minimum of one year of experience in the configuration, installation, implementation, integration, maintenance, and/or management of networked systems.

  • Requires effective communication, decision making, interpersonal, leadership and professionalism skills and abilities.

  • Ability to handle multiple projects and deadlines with minimal supervision

  • Requires the ability to work on multiple projects, maintaining a clear focus on priorities, while dealing with competing user needs

  • Good working knowledge of PC hardware, scanners and label printers

  • Knowledge of PC utilities and tool

  • Must possess a positive attitude, be easy to communicate with, and be approachable

  • Highly energized and self-motivated individual

  • Strong written and oral communications skills, with the ability to define common objectives

  • Strong planning, organization, and time management skill

Preferred Additional Skills:

  • Microsoft Windows Workstations 7 & 10

  • Microsoft Windows Servers 2012 & 2016

  • Microsoft Servers Exchange & SQL

  • Routers, Switches, and Wireless Access Points

  • TCP/IP, DNS, DHCP & VPN

  • Apple IOS

Physical Requirements:

The physical demands describe here are representative of those that must be met by an employee to successful perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear.The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 30 pounds.Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. The work environment will contain slight to moderate office-related noises.The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles.

All employees have the following expectations:

  • Mission: Contribute to and enhance company mission

  • Organization: Prioritize and plan work responsibilities appropriately

  • Professional Development: Attend and/or successfully complete all required trainings and meetings

  • Timeliness and Accuracy: Perform quality work within given dead-lines and expectations with or without direct supervision

  • Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community

  • Teamwork: Serve effectively as a team contributor on all assignments

  • Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback

  • Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals


EOE/ AA/ M/F/Vet/Disability

Systems Administrator

VERSA TECHNOLOGIES

Systems Adminstrator

About VERSA

VERSA Technologies is a leading Managed Services Provider and Integrator for Unified Communications, Managed IT, Carrier Networks, Infrastructure Cabling, and Sound Solutions in North Carolina. Our history in the technology industry dates back to 1985 and we are based in Winston-Salem, NC. The technology solutions that we consult with our clients about has changed, but one constant has been the same, and that is the exceptional customer service experience that we deliver to our clients on a daily basis. To be a part of the VERSA team, you must have customer first DNA within you.

Position Summary

VERSA Technologies is in need of a capable, motivated System Administrator to work daily with our client base in all aspects of the configuration, maintenance and support of our clients IT systems. The System Administrator works in a consulting role with each client for planning, expansion, technology updates and implementing industry standard best practices. The System Administrator provides both on-site and remote network pro-services support for the customer’s network needs. We run a fast paced, customer oriented technology business, and are looking for not only the brightest candidates, but also the best fit for our team and culture. It’s all about taking care of our clients, growing and expanding your IT expertise and delivering the highest client experience. Compensation will be commensurate with experience.

Essential Duties and Primary Responsibilities

The System Administrator provides onsite and remote support to multiple client networks. The System Administrator should possess strong problem-solving, analytical and communication skills, in addition to in-depth technical knowledge of IT systems hardware and software. Three to five years of experience working with the specific types of hardware and software systems is required. Preferred certifications are the Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE).

  • Provide technical support and resolution for system hardware, software and networking issues

  • Install operating system and application software, patches and upgrades

  • Experience in building, expanding and maintaining a virtual server environment

  • Provide support for cloud and traditional NAS data storage solutions

  • Perform industry best practices for Performing system backups and recovery

  • Provide excellent technical support to clients and end users

  • Administer a Microsoft Active Directory environment

  • Administer a Microsoft Exchange and Office 365 Environment

  • Experience with remote management and monitoring software and utilities

  • Provide systems analysis and creative problem solving

  • Consult with clients on technical advice, problem solving and forecast planning

  • Be self-motivated and customer focused to deliver exceptional customer service and support

  • Configuring, optimizing, fine-tuning and monitoring operating system software and servers

  • Developing, maintaining and supporting technical infrastructure, hardware and system software components

  • Performing installation, maintenance and support of system software/hardware and user support

  • Configuring, debugging and supporting multiple infrastructure platforms

  • Performing high-level root-cause analysis for service interruption recovery and creating preventive measures

  • Administrate infrastructure, including firewalls, switches, databases, anti-virus software and other processes

Qualifications and Experience

  • Associate or higher degree in a related field

  • Preferred 3 – 5 years of IT Systems support and maintenance experience

  • Excellent verbal and written communication skills with proven track record of resolving complex technical problems and the ability to consult with clients for future needs

  • Professional, motivated and detail oriented required

  • Preferred certifications or equivalent experience: MCP, MCSA, MCSE, CCNA

  • Knowledge and experience with IP network routing, support and troubleshooting

  • Experience with installation and programing of network security appliances (Sonicwall)

  • Experience with Windows Server 2008/2012/2016/2019,Windows SBS

  • Experience with Windows 10, Windows 7,

  • Experience with Microsoft Office 2019, 2016, 2013

  • Experience with Microsoft Exchange 2019, 2016, 2013

  • Experience with Microsoft Office 365 suite implementation and administration

  • Knowledge and experience with design, installation and maintenance of Active Directory, DNS, DHCP, Group Policy and Exchange (including applicable best practices for each technology)

  • Knowledge and experience with virtualization concepts and practical application

  • Experience with installing, configuring and maintaining VMware vSphere v6

  • Knowledge and experience with Veeam, StorageCraft backup software

  • Microsoft SQL Server express and core licensing experience

  • Design and implementation of network equipment to include switches, VLANs, WAP’s, router/firewalls, VPN, WAN, DNS

  • Experience with hardware including workstations, servers, RAID hardware and configuration, NAS backup systems

  • Experience with Veritas Antivirus, Trend Micro Antivirus and spam filter applications

  • Experience with connectwise or other remote monitoring/management tools a plus

Compensation and Benefits

VERSA Technologies, Inc. offers an excellent compensation package that includes base compensation plus incentive pay, group medical, long term disability, 401K, paid time off for vacation, sick and holiday time. As part of our pre-employment process, we require that applicants agree to current employment verification, drug and background screenings.

Job Type: Full-time

Salary: $45,000.00 to $65,000.00 /year

Experience:

  • system administrator: 3 years (Preferred)

Benefits offered:

  • Paid time off

  • Health insurance

  • Other types of insurance

  • Retirement benefits or accounts

  • Education assistance or tuition reimbursement

  • Workplace perks such as food/coffee and flexible work schedules

  • Flexible schedules

Help Desk Specialist

GUILFORD COLLEGE

Help Desk Specialist

$35,075 - $42,090 a year

Temporary


Hiring Range$35,075 - $42,090
DepartmentIT&S
Posting NumberS00434
Exempt or Non ExemptExempt
Reports toClient Services Manager
Full or Part TimeFull Time
Number of Months12 Months
Work Schedule

Between the hours of 8:00am and 9pm depending on Help Desk hours and established schedule and occasional weekends


Position End Date (if temporary)

Position Summary Information

Basic Function

Our Helpdesk team members are the first responders to student, faculty and staff incidents and requests. We understand the interconnectedness of all our IT&S systems and services, and we excel at helping our clients achieve success. The Helpdesk works with IT&S and constituent campus teams to provide outstanding IT support services to the entire college.
Reporting to the head of IT&S Client Services, you will provide over-the-phone, in customer location, and walk-up assistance with technical services to all students, faculty and staff of Guilford College. You will be at home in this position if you have a willingness to help and server others. Your inquisitiveness will serve you well and we want to foster your professional growth and skills in areas that interest you. We are looking for a team member that values student success above all else, whether that be through advocacy on a ticket or superior mentorship of our team’s student employees.


Duties and Responsibilities

65% – Technical Support
Promote a service-oriented culture built upon clear and friendly updates to clients in conversation and writing. Maintain a caseload of Tier 1 and Tier 2 requests and incidents on a first-in, first-out basis via help desk phone system, ticketing system, and walk-up support. Provide resolutions, answers to questions, and advice.
Perform diagnostics on any system used to access Guilford College’s supported services including Windows, Apple, and Chrome OS and make technical decisions following defined Guilford College IT&S procedures and industry best practices. Limit client downtime and follow-up on temporary fixes with more permanent solutions.
Perform troubleshooting of network connectivity issues including TCP/IP, routing, DHCP and DNS.
Install, test, and configure workstations, AV equipment, peripheral equipment, printers, and software.
Expand clients’ technological awareness by promoting new services and informational resources available to the Guilford College community.
Provide professional support and balance priorities in a high-energy environment.
15% – Collaboration
Mentor student employees through structured trainings, one-on-one coaching, and daily response to their questions. Be available to all team members via email and chat clients throughout the day.
Become a Subject Matter Expert on 3-5 internal systems and be a liaison between other IT&S teams and the Helpdesk to build familiarity in systems administered by other teams.
Identify duplicate or outmoded work processes and suggest alternate approaches.
Participate in division/college-wide projects as a technical resource and serve as the “Voice of the Customer” to advocate and develop an optimal customer experience. Cultivate relationships with other work units.
Use customer service soft skills to address upset customers and remediate complaints without the need for supervisor involvement.
Participate in opportunities for professional development.
15% – Technical Writing
Write and document technical solutions for publishing in the IT&S Helpdesk knowledge base.
Conduct peer training to educate on processes and advanced technical solutions.
Write personable and comprehensive informational emails to clients from the ticketing system.
Document troubleshooting steps in the technical notes of tickets so that peers can follow your work.
5% – Other duties as assigned


Minimum Qualifications

Previous experience providing customer service in an information technology environment.
Previous experience troubleshooting of network connectivity issues including TCP/IP, routing, DHCP, and DNS
Previous experience using, troubleshooting and supporting MS Windows desktop OS (windows 7 64-bit, Windows 10) and Microsoft Office Professional 2013/16/Online.
Previous experience using and supporting Mac desktop OS (10.10+).
Previous experience using and troubleshooting standard desktop computing hardware and peripherals, which includes desktop and laptop computers, flat panel monitors, keyboards, mice, and printers.
Previous experience with MS Active Directory.


Preferred Qualifications

Bachelor’s Degree from an accredited College or University.
Experience using the Webhelpdesk Incident Management platform for case handling.
Experience using and supporting Canvas LMS software.
Familiarity with or experience troubleshooting mobile operating systems including iOS and Android.
Experience working in an information technology environment in a higher education setting.
Excellent interpersonal skills and enthusiasm for working with a diverse population.
Experience developing and leading training.
Experience with technical writing.
Error-free writing
Experience working with customers with no technology background
Experience with ITIL


Physical Requirements

Some light lifting and moving of equipment up to 50lbs

Desktop Support Technician

ETTAIN GROUP

Desktop Support Technician

Contract

Do you have experience using Citrix to Troubleshoot? Experience with Thin Clients and Wyse Devices? Do you want to become a part of an awesome, high-energy and team-oriented environment that has skills in all of these areas? If so, apply! We are looking for an individual that is an IT Desktop Technician that will be responsible for the support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. This person will also deal with troubleshooting and repairing computer systems and peripheral equipment as well as responding to incidents and service requests either in person, by telephone, or via remote access. They will also be responsible for monitoring their respective ticket queue and handling tickets to ensure incidents and service requests are addresses in a timely manner, meeting established metrics and SLAs.

Job Type: Contract

Experience:

  • Desktop Support: 3 years (Preferred)

Education:

  • Bachelor's (Preferred)

Location:

  • Winston-Salem, NC (Preferred)

Work authorization:

  • United States (Preferred)

Contract Length:

  • 5 - 6 months

IT Support Technician I

HAWTHORNE RESIDENTIAL PARTNERS

IT SUPPORT TECHNICIAN I

SALARY: $18/hour - $22/hour depending upon experience.

SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS:
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience. Minimum Associate Degree in Computer Science, Data Processing Technology, or related field or equivalent plus 2+ years’ hands on experience in computer networks and systems maintenance. Must have suitable knowledge of Microsoft Office and Windows desktop operating systems and ability to troubleshoot basic windows and computer errors and issues. Must have experience with various antivirus software. Experience with network cabling repair & ability to troubleshoot basic network and telecommunications issues for both land-line and VoIP phone systems a plus. Must be able to deliver a high level of customer service and meet deadlines. Must be dependable and have the ability to flex work schedule to accommodate after hour and weekend emergencies.

SUMMARY OF FUNCTIONS:

The primary purpose of this role is to provide first level and/or basic second level support to resolve problems with products and applications for IT and telecommunication systems located a apartment communities and at the corporate office. Requires tracking and documentation by entering details of problems, status of service requests, and resolutions into the company tracking system. Includes responsibility for performing the setup and maintenance of computer systems by installing and/or upgrading hardware and software, providing remote as well as on-site service and support for computer, phone and network issues. The IT Support Technician I may interact with third party hardware and/or software vendors by initiating and supporting vendor services as necessary. Position will require up to 50% travel including possibly overnight stays.

ESSENTIAL FUNCTIONS:

Duties may include, but are not limited to:

  • Provides first level and/or basic second level support to resolve problems with products and applications while meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).

  • Attempts to resolve problems, then escalates problems as necessary to appropriate resources (e.g., software support team, vendor, IT Manager)

  • Performs tracking and documentation for all support work by entering details of problems, status of service requests, and resolutions into the company tracking system. Also includes maintaining/updating computer inventory logs.

  • Monitors resolution of problems to achieve closure and provides status updates to employees and IT support team.

  • Performs the setup and maintenance of computer systems by installing and/or upgrading hardware and software, printers, scanners, bank check scanners, and other peripherals at apartment communities as well as at the corporate or regional offices.

  • Performs basic network cabling repair as needed.

  • Troubleshoots basic network and telecommunications issues for both land-line and VoIP phone systems.

  • Provides end user training as needed or directed.

  • Supports cell phone configuration and troubleshooting.

  • Assists with property acquisitions and dispositions remotely &/or onsite.

  • Other duties and projects as assigned.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

FLSA STATUS: Non-Exempt

ORGANIZATIONAL RELATIONSHIP: Reports directly to the IT Manager.

OTHER REQUIREMENTS:

Hours of Work: 8:30am/9:00am to 5:30pm/6:00 pm, Monday through Friday.

Transportation: Must have dependable vehicle to transport tools and equipment to job sites. Must provide proof of liability insurance for same. Bondable and Valid Driver’s License

AMOUNT OF OVERTIME: As needed for emergencies.

PHYSICAL DEMANDS: Extensive mobility and good physical condition. The ability to lift 75 lbs. for the installation and removal computer equipment. The ability to operate all required hand tools for repairs. The ability to walk, stand, sit, kneel, squat, crouch, bend, stoop, push, pull, twist, climb stairs, climb ladders, grasp, squeeze, and reach including overhead items in need of repairs. The ability to drive to and from job sites. Tolerance to all extremes of hot and cold weather, as may be necessary.

TOOLS: Must provide own basic tools, or be willing to obtain the required tools.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.

EDUCATION AND EXPERIENCE: Associate Degree in Computer Science, Data Processing Technology, or related field or equivalent and 2+ years’ experience in computer networks and systems maintenance.

LANGUAGE SKILLS: Ability to read, write and verbally communicate in English.

COMMUNICATION: Must be able to communicate effectively with site staff, supervisors and vendors.

REASONING ABILITY: Has the ability to apply common sense understanding to carry out basic written or oral instructions.

MATHEMATICAL SKILLS: The ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. The ability to perform these operations using units of American money and weight, measurement, volume and distance.

PRE-EMPLOYMENT TESTING: Pass drug test and background check requirements.

PERSONAL APPEARANCE: Dress, grooming and personal cleanliness standards contributes to the business image of Hawthorne Residential Partners. During business hours or when representing the company, you are expected to present a clean, neat and tasteful appearance. Refer to Employee Handbook for complete Personal Appearance Guidelines.