EMS Management & Consultants | Entry Level Medical Billing Specialist


Job Summary
Maximize client reimbursement through accurate and timely entry and processing of ambulance call reports (ACR’s) in accordance with client, company, and compliance standards.

Major Responsibilities/Activities

  • Using various defined resources along with sound judgment and critical thinking, enter direct and interpreted data from ACR’s into billing software, ensuring adherence to client, company, and compliance standards

  • Provide proactive and routine feedback to Revenue Cycle Manager regarding any deficiencies, variances, and/or other issues identified during the billing process, including variances with incoming inventory

  • Process all assigned pending and rejected claims in a timely and accurate manner

  • Exhibit strong customer service skills to build and maintain internal relationships in order to best address client needs

  • Meet or exceed contracted client SLAs concerning billing turn-around-times and compliance standards on a consistent basis

  • Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations

  • Consistently support and demonstrate the company mission and values

Other Responsibilities/Activities

  • Perform other necessary tasks as assigned

  • Involvement in special projects or meetings as directed

  • Provide backup assistance to other team Coding Specialists and Revenue Cycle Specialists as needed

Required Education, Skills, & Experience

  • High School Diploma

  • Strong comfort level learning new computer programs and software at a rapid pace

  • Self-motivated, goal-oriented, and takes ownership of work

  • Ability to effectively apply sound judgment and critical thinking in order to properly navigate through ambiguous scenarios

  • Ability to learn, understand, and work within specific client requirements

  • Ability to learn, understand, and apply applicable HIPAA, Medicare, Medicaid, insurance, and liability regulations/guidelines

  • Willing and able to adapt to changes in work environment, procedures, priorities, and job duties

  • Willing and able to receive positive and negative feedback and apply it to the work environment in an appropriate and effective manner

  • Strong internal customer service skills

  • Good verbal and written communication skills

  • Positive interpersonal skills with the ability to function well within a cross-functional team setting and independently

  • Detail-oriented with a strong desire for accuracy

  • Strong, accurate data entry skills

Performance Success Factors
Maintain or exceed specified performance standards for each client, to include but not limited to Contracted Service Level Agreements, A/R Aging, Net Collection Percentages, and Average Cash per Trip

Physical Environment

  • General office environment

  • Typing/entering data almost continuously

  • Sitting for long periods of time, some standing, some light lifting

  • Use of basic office equipment such as fax, printer, copier, telephone

Volt Workforce Solutions (TEMP) | Data Entry Specialist


Record Center – Data Entry Clerk

Our customer in Charlotte, NC is searching for a Data Entry Clerk. The Data Entry Clerk is a contract position.  If you meet the qualifications listed below – Apply Now!

Position Details:

Position:              Data Entry Clerk

Location:             Charlotte, NC

Hours:                  Monday-Friday 7:30:AM – 4:30 PM

Pay Rates:           $11.50/ Hr.

Length:                3 Months

Job Description:

  • Enters and verifies alphanumeric data from a variety of paper sources

  • Handles priority accounts or transactions that require error-free work.

  • Pulls individual medical files from storage box

  • Identifies required data fields from each file and enters information into the database

  • Physically lift individual boxes to and from the workstation.

  • Work is performed from a seated position (95% of time).

  • Performance is measured based on the number of key strokes.

Required Experience/Qualifications:

  • PC skills

  • Analytical Skills

  • Adapting readily to changing priorities

  • Must be able to multi task

  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook

  • Must maintain consistent high frequency of keystrokes (8,500-10,000) with 100% accuracy.

  • Must be able to lift boxes ranging in weight from 30-50 lbs. for distances up to 20 feet on a frequency of one box every 5-7 minutes

Volt provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:

  • Medical Coverage - Access to an affordable and comprehensive group medical coverage plan

  • 401(k) - Volt offers all temporary employees the ability to participate in a 401(k) savings program

  • Pay Options/Direct Deposit - Make it as easy as possible for you to get paid

  • Highly trained and professional staff - Our team cares about you and your career!

Click on “Apply Now” to be considered for this position or any other data entry related opportunities with Volt.

Volt is an Equal Opportunity Employer

Data Entry Clerk



We are looking for a Data Entry Clerk to transfer information between database systems. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail. Understanding of data confidentiality principles is compulsory.

The company will rely on you for having accurate and updated data that are easily accessible through a digital database.

*Transfer data from one database to another using a keyboard or scanner.
*Type in data provided directly from customers
*Verify data by comparing it to database systems
*Update existing data
*Retrieve data from the database or electronic files as requested
*Perform regular backups to ensure data preservation

The schedule is Monday-Friday 8:30 am-5:30 pm

*Proven experience as data entry clerk
*Fast typing skills; Knowledge of touch typing system is strongly preferred
*Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
*Working knowledge of office equipment and computer hardware and peripheral devices
*Basic understanding of databases
*Good command of English both oral and written and customer service skills
*Great attention to detail
*High school degree or equivalent

Reply with resume and contact info. Serious Inquiries Only!!

Level 1 IT Specialist



We are not your ordinary IT company. We are not looking for your ordinary IT guy.

We seek a highly personable, super empathetic, really patient, experienced tech ninja to work in a very fun and laid back, but still very busy office environment. We are not looking for the nerdiest nerd. We want the right balance of personality, expertise, critical thinking, patience, tech savvy and caring.

You are young and hungry. You don't have all the experience. You may not even have a certification. You want to break into IT.
You are willing to spend 30 minutes sweeping floors to gain 10 minutes of learning with a level 3 engineer on the latest firewall security.

You know that most IT customer service sucks and where you are now likely doesn't value you or the customer. You are passionate about growing a company focused on real people who speak English that provide really amazing support to real people. That means going the extra mile, making a follow up call a day later to make sure the customer is all set, helping a customer understand that Exchange Email would likely be better since they use a smartphone and Outlook, etc etc....

You understand that you are the key ingredient to success. That is, customers love their IT guy and you will be just that person. How you treat them, how well you fix things, and how connected they feel to you and your team matters to the long term success of the business. Happy techs lead to happy customers so you will be working in an environment with good pay, bonus opportunities galore, random acts of kindness regularly occurring, and a good office space in Indian Trail, NC.

Start Date: Immediately
Salary: Starting at 30K-40K + Laptop + Cell Phone + Usage of Company Car + Benefits + Stocked Kitchen

Job Duties:
--Provide raving fan creating IT support to businesses and your fellow staff members
--Utilize your brain and hands to plan, deploy, and support business IT environments with a mix of local and cloud servers
--Advice, Consulting and Recommendations
--Be Happy and take good care of your customers!!!
--Improve business and team process to make company more effective and efficient
-- Assist Level 2 and Level 3 techs with anything they need.
-- Provide assistance in the office with organization of inventory.

--Ability to research new problems, think critically, and solve problems
--Ability to work in teams and learn from others
--Ability to deal with customers who don't know all the things you do, who are slower or don't understand everything the first time, and who generally rely on you to guide them through things in a patient and meaningful way.
-Great personality, upbeat attitude, and a real desire to fix things, help people, and provide a great service

Please send resume and a short introduction about yourself. If you omit the introduction, don't expect a reply.

Kelly Services (TEMP) | Data Entry Operator 1


Kelly Services is looking for an Data Entry Operator I for one of their customers in Greensboro, NC to join their team for a 5 month temporary assignment to possible perm. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally. Hours: M-F 8 am to 5 pm Pay Rate: $13.00 hourly Contract: 5 month temporary assignment Note: Parking will be reimbursed in full($85/month max) if a monthly parking pass is purchased from Bellemeade Parking or Davie Street Parking Decks. Daily rates will not be reimbursed* Responsibilities: 

  • Input data for new variable and fixed annuity paperwork by entering data into administrative systems

  • Assists with cases managements

  • Carries out duties in compliance with all state and federal regulations and guidelines

  • Complies with all company and site policies and procedures

  • Makes a positive contribution as demonstrated by; making suggestions for improvement and learning new skills, procedures and processes

  • Performs other duties as required

  • Carries out duties in compliance with all state and federal regulations and guidelines

  • Complies with all company and site policies and procedures

  • Remains current in profession and industry trends

  • Makes a positive contribution as demonstrated by making suggestions for improvement and learning new skills, procedures and processes

  • Performs other duties as required

  • Non-exempt position eligible for overtime if required


  • 1-3 years experience

  • High School Diploma or equivalent

Kelly Temporary Employee Perks:

  • Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*

  • Service bonus plan

  • Holiday pay plan

  • Weekly electronic pay options

  • Free online training campus available

  • Exclusive online employee community

  • Corporate discounts

This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. Due to the high volume of responses anticipated, only qualified candidates will be contacted.  

Kelly Services (TEMP) | Experienced Data Entry Operator


Kelly Services is seeking an experienced Data Entry Operator for our financial client in Greensboro, NC. This is a full time, 3+ month temporary position paying $19.90/hr. with benefits avaible i the first 30 days. Monday-Friday 8am to 5pm schedule. Parking reimbursement provided up to $85 per month. Candidate will be entering large amounts of data in a fast-paced environment. May perform other basic administrative tasks as needed.  Qualifications Minimum 3 years data entry experience in an office setting Strong attention to detail and high degree of accuracy High school diploma or GED     In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:

  • Competitive pay

  • Medical, Vision, and Dental insurance options

  • Paid holidays

  • Year-end bonus program

  • Recognition and incentive programs

  • Access to continuing education via the Kelly Learning Center

  Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below to submit your resumes.

We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: https://www.kellyservices.us/  Kelly Services® is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.Kelly Services is an Equal Opportunity Employer.    

Cranial Technologies | Baby Imaging Specialist


We’re looking for an individual who is enthusiastic, loves providing outstanding customer service, is tech savvy, and most importantly, loves babies! Several of our successful Baby Imaging Specialists have come from child care environments (i.e., daycare, nanny, etc.), educational backgrounds (i.e., teacher, preschool, etc.), and high-end retail settings.

We will train you on the things unique to CranialTech if you bring your problem-solving skills and “can do” attitude.

At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band® and a passion for the babies we treat.

How you make an impact:

  • Provide outstanding customer service to all of our patients (the babies!)

  • Work as a team to complete a DSi® (3D image of the infant’s head used to create the DOC Band) for each baby

  • Point person to calibrate, operate and ensure optimal performance of imaging equipment (DSi system)

  • Schedule new patient and follow-up appointments into Intergy (Practice Management Software)

  • Obtain, enter and process patient information in Intergy

  • Medical office duties to include answering phones, clean patient rooms and room patients

Job Qualifications

How you show us what you’ve got:

  • Experience in one of the following: caring for or working with infants/children, high-end retail, customer service, and/or teaching

  • Energetic and enthusiastic personality is a MUST

  • Ability to learn new things quickly and apply them in a fast paced, ever-evolving environment

  • Capability to juggle many duties while keeping the patient experience the top priority

Physical Requirements:

  • Must be able to squat and bend

  • Must be able to lift at least 30 lbs.

  • Must be able to position and handle patient to ensure DSi® images are captured

  • Must be able move at a fast pace

Benefits Package for Cranial Technologies:

  • Medical and Dental Insurance

  • 401k Retirement Plan with a Matching Program

  • 3.5 Weeks Paid Time Off

  • Life Insurance

  • Short/Long Term Disability Insurance

***ALERT - Due to the volume of candidates, we are not able to follow up with you about the status of your application. You should expect to receive a confirmation email stating your application has been submitted. You will receive follow-up about the position via email or phone call. Please no phone calls regarding the position. Thank you!

Information may not submit accurately when applying through Google Chrome. Please use another web browser when completing your application. If unable to use another web browser, please email your resume/cover letter to careers@cranialtech.com and include the job title as the subject line.***

Speechcenter, Inc. | PT Medical Office Assistant


A busy health care practice is seeking a Part-Time Office Assistant, with experienced office skills, an upbeat personality and a keen ability to learn new things. The right candidate must be a genuinely engaging people-person with a true passion for helping others, no matter how big or small the task.

This position requires a candidate that will THRIVE in action. Seriously - we are busy! You will be, too --- this job isn't for the faint of heart! The candidate will need the ability to multi-task, prioritize, pleasantly adapt to frequent interruptions, and maintain a positive perspective for even the most mundane of tasks.

Position: Office Assistant

Schedule: Part-time Only, (Avg. 21-24 hours per week)

Start Date: Immediately

Location: Winston Salem, NC

Wages: Competitive, commensurate with administrative/technology experience and expertise (up to $16.00 per hour)

How to Apply: No phone calls or in-person appointments. Please see instructions below.

Work Schedule Options:

A) Monday - Friday, 12pm - 5pm

B) Monday, Wednesday, Friday, 8am - 5pm, with an hour off for lunch OR

C) Wednesday, Thursday 8am - 5pm, with an hour off for lunch and Friday 12pm - 5pm


  • Three years’ experience in a busy office setting with glowing professional references.

  • Excellent technology skills a must! Intermediate to advanced level: MS Office, Word, Excel, Access-user, Outlook & Adobe.

  • Ability to communicate effectively. Professional grammar use in both written and spoken communication.

  • Professional demeanor, phone voice and manner. Neat, clean, conservative and a smile in your voice every time you greet our patients or answer our phones.

Skills, Passions and Talents:

  • High achievers, very hard worker, excellent work ethic. This is 'employment', therefore you must work when you are here! On time, every day, ready to work, happy to be here!

  • Team player with a desire to serve others.

  • Pleasant demeanor: the purpose of this position is to assist other employees and our professional staff - thus a servant heart and ready smile are a must!

  • Ability to multi-task. Critical thinking skills, ability to project and anticipate, apply cumulative learning and make recommendations for increased efficiencies.

  • Willingness to wrestle standard office equipment - cranky copiers/printers/faxes, telephone systems, security systems and arrange appropriate intervention with vendors when necessary.

We Offer:

  • An excellent working environment filled with other high achievers - seriously, we mean business and expect to be the BEST at what we do every single day!

  • Working with a team of energetic employees committed to the mission of our practice - we take our work seriously and try to have fun at the same time!

  • Over-the-top appreciation and gratitude for a job well done!

How to Apply:

Does this sound like your dream job? We're looking for an AMAZING administrative guru who wants to apply their trade in a long-standing, reputable healthcare practice.

Interested, QUALIFIED candidates, please apply and submit via Indeed only:

1. Cover letter of introduction and interest
2. Resume
3. Compensation requirements in response to this posting via email
4. References from a former or current employer

Responses will be provided in a timely manner and potential candidates will be contacted promptly for a confidential screening interview. Your resume and cover letter must document all required criteria in order to receive a return response. Documents submitted that appear unprofessional in nature will not receive a response. Please proof carefully.

Job Type: Part-time

Salary: $12.00 to $16.00 /hour


  • Microsoft Office Suite, Excel, Word, Outlook: 3 years (Required)

  • medical office: 3 years (Required)

Work Location:

  • One location

Typical start time:

  • 8AM

Typical end time:

  • 5PM


  • Medical

Ergonomic Workspace:

  • Yes

Team Environment:

  • Working alone and with a team


  • No weekends

Guilford College | Help Desk Specialist



Help Desk Specialist

Hiring Range$35,075 - $42,090
Posting NumberS00434
Exempt or Non ExemptExempt
Reports toClient Services Manager
Full or Part TimeFull Time
Number of Months12 Months
Work Schedule

Between the hours of 8:00am and 9pm depending on Help Desk hours and established schedule and occasional weekends

Position End Date (if temporary)

Position Summary Information

Basic Function

Our Helpdesk team members are the first responders to student, faculty and staff incidents and requests. We understand the interconnectedness of all our IT&S systems and services, and we excel at helping our clients achieve success. The Helpdesk works with IT&S and constituent campus teams to provide outstanding IT support services to the entire college.
Reporting to the head of IT&S Client Services, you will provide over-the-phone, in customer location, and walk-up assistance with technical services to all students, faculty and staff of Guilford College. You will be at home in this position if you have a willingness to help and server others. Your inquisitiveness will serve you well and we want to foster your professional growth and skills in areas that interest you. We are looking for a team member that values student success above all else, whether that be through advocacy on a ticket or superior mentorship of our team’s student employees.

Duties and Responsibilities

65% – Technical Support
Promote a service-oriented culture built upon clear and friendly updates to clients in conversation and writing. Maintain a caseload of Tier 1 and Tier 2 requests and incidents on a first-in, first-out basis via help desk phone system, ticketing system, and walk-up support. Provide resolutions, answers to questions, and advice.
Perform diagnostics on any system used to access Guilford College’s supported services including Windows, Apple, and Chrome OS and make technical decisions following defined Guilford College IT&S procedures and industry best practices. Limit client downtime and follow-up on temporary fixes with more permanent solutions.
Perform troubleshooting of network connectivity issues including TCP/IP, routing, DHCP and DNS.
Install, test, and configure workstations, AV equipment, peripheral equipment, printers, and software.
Expand clients’ technological awareness by promoting new services and informational resources available to the Guilford College community.
Provide professional support and balance priorities in a high-energy environment.
15% – Collaboration
Mentor student employees through structured trainings, one-on-one coaching, and daily response to their questions. Be available to all team members via email and chat clients throughout the day.
Become a Subject Matter Expert on 3-5 internal systems and be a liaison between other IT&S teams and the Helpdesk to build familiarity in systems administered by other teams.
Identify duplicate or outmoded work processes and suggest alternate approaches.
Participate in division/college-wide projects as a technical resource and serve as the “Voice of the Customer” to advocate and develop an optimal customer experience. Cultivate relationships with other work units.
Use customer service soft skills to address upset customers and remediate complaints without the need for supervisor involvement.
Participate in opportunities for professional development.
15% – Technical Writing
Write and document technical solutions for publishing in the IT&S Helpdesk knowledge base.
Conduct peer training to educate on processes and advanced technical solutions.
Write personable and comprehensive informational emails to clients from the ticketing system.
Document troubleshooting steps in the technical notes of tickets so that peers can follow your work.
5% – Other duties as assigned

Minimum Qualifications

Previous experience providing customer service in an information technology environment.
Previous experience troubleshooting of network connectivity issues including TCP/IP, routing, DHCP, and DNS
Previous experience using, troubleshooting and supporting MS Windows desktop OS (windows 7 64-bit, Windows 10) and Microsoft Office Professional 2013/16/Online.
Previous experience using and supporting Mac desktop OS (10.10+).
Previous experience using and troubleshooting standard desktop computing hardware and peripherals, which includes desktop and laptop computers, flat panel monitors, keyboards, mice, and printers.
Previous experience with MS Active Directory.

Preferred Qualifications

Bachelor’s Degree from an accredited College or University.
Experience using the Webhelpdesk Incident Management platform for case handling.
Experience using and supporting Canvas LMS software.
Familiarity with or experience troubleshooting mobile operating systems including iOS and Android.
Experience working in an information technology environment in a higher education setting.
Excellent interpersonal skills and enthusiasm for working with a diverse population.
Experience developing and leading training.
Experience with technical writing.
Error-free writing
Experience working with customers with no technology background
Experience with ITIL

Physical Requirements

Some light lifting and moving of equipment up to 50lbs

Posting Detail Information

Open Date


Close Date
Open Until FilledYes
Special Instructions to Applicants

Guilford College does not discriminate on the basis of sex/gender, race, color, creed, religion, national origin, sexual orientation, gender identity, disability, genetic information, military status, veteran status, or any other protected category under applicable local, state or federal law, ordinance or regulation. See our full Statement of Non-Discrimination.

Additional Information

As an institution that is grounded in the relentless pursuit of core values that include equality and justice for all, the College adheres to Title IX and to all other federal and state civil rights laws banning discrimination in private institutions of higher education.

Guilford College does not discriminate on the basis of sex/gender, age, race, color, creed, religion, national origin, sexual orientation, gender identity, disability, genetic information, military status, veteran status, or any other protected category under applicable local, state or federal law, ordinance or regulation. The prohibition on discrimination applies to any and all educational program or activities that Guilford College operates, including but not limited to admissions policies; educational programs; scholarships, loans, and other financial aid; and athletic and other school-administered programs, services, and activities. The prohibition on discrimination also applies to applicants or employees with respect to employment.

For additional information related to our nondiscrimination and Title IX policies and procedures, visit Guilford College’s online policy library at: https://www.guilford.edu/sites/default/files/2018-09/Employee%20Handbook%202017%20v8_09-27-2018.pdf. If accommodation or assistance is needed in completing this application, contact Human Resources at 336-316-2134 or email us at hr@guilford.edu.

Guilford College is committed to providing a safe and secure environment for students, faculty, staff, visitors and others, and to protecting College assets. Well informed hiring decisions assist in this effort. To accomplish this goal, the College performs background checks on new employees.

About the College: *Founded in 1837 by the Religious Society of Friends
(Quakers), Guilford College is a selective four-year liberal arts college
located on a 335-acre campus in Greensboro, NC. Known for its challenging,
socially engaged programs in the arts, humanities, business, policy, and
sport studies, social sciences, natural science and mathematics, Guilford
is an intentionally diverse, inclusive community where students and faculty
collaborate critically and creatively to address complex issues and
problems with an emphasis on interdisciplinary perspectives.

Guilford College - 30+ days ago - report job - original jobIf you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Johnson Controls | Administrative Processor (Data Entry)


Administrative Processor – Winston Salem

Performs a variety of specialized clerical duties to support the organization. Responsibilities may include but not limited to, coordinating jurisdictional permits, researching and facilitating the closing of installation projects, safety coordination, payroll entry, order office supplies, support inspection process and provide additional administration support, as assigned.

How you will do it

  • Perform data entry with a high level of efficiency and accuracy.

  • Exhibit the ability to follow direction and work independently.

  • Demonstrate solid organizational and attention to detail skills.

  • Demonstrate strong interpersonal skills allowing for effective and professional communication with both internal and external clients.

  • Prioritize work activities based upon immediate and long-term business goals of the organization.

  • Positively represent Johnson Controls while communicating with others at varying levels of responsibility.

QualificationsWhat we look forRequired:

  • High School diploma or equivalent


  • One (1) to two (2) years of Customer Service Work experience

  • Proficient with Microsoft Office Suite software, specifically Word and Excel; an understanding of PowerPoint and SharePoint is a plus.

What else you’ll get

Supportive team environment. Add to that a competitive salary, best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

Job Administration

Primary LocationUS-NC-Winston Salem

Organization Bldg Technologies & Solutions

Overtime Status-Non-exempt

Inmar | Analyst, Digital Promotion


Position Summary: Under the supervision of the manager and in collaboration with senior team members, the incumbent performs detailed work of an analytical and customer-service nature for Clients on day-to-day communications and analysis. Typical duties include digital offer processing and management, client reporting & tracking, platform/product maintenance and execution, communicating to the Client on any questions regarding platform issues, educating and training Clients on the digital coupon industry and responding to ad hoc inquiries relating to promotion evaluation or transaction settlement.

Major Responsibilities/Essential Functions:

(75%) Supports Digital Operations and Account Management teams for assigned clients by providing research and validation for promotional qualifiers:

  • conducting thorough analytical research on assigned client requests

  • exercising independent judgement of campaign requirements and serving as an expert for internal teams in making recommendations for manufacturer or retailer campaign execution

  • helping clients understand the requirements for a complete digital campaign; reviewing delivered assets for completion

  • communicating research details and supporting client approvals and troubleshooting, as needed

  • performing data entry and database management duties as needed to maintain the accuracy of client campaigns and related reporting

  • prepare and deliver various internal and client reports on routine and ad-hoc basis

(15%) Performs daily and weekly analysis of reporting for active client offers by:

  • Comparing actual performance to expected performance

  • Researching inconsistencies or client questions related to reporting

  • Making optimization recommendations to the client and managing any resultant updates with the Digital Operations team

  • Preparing supplemental reporting, as requested

3. (10%) With the guidance of department manager, account managers, operations and/or Sales associates, assist with department/ company-wide initiatives:

  • assisting in the development, implementation, and maintenance of quality assurance and training procedures

Minimum Requirements:

  • Bachelor’s degree required

  • Intermediate to advanced knowledge of Excel, GSuite, Word, and PowerPoint, and experience with reporting or analytics systems and software

  • Familiarity with retailer and/or manufacturer product structure and hierarchies

  • Basic knowledge of Microsoft Access, or other database software, preferred

  • Working knowledge of Salesforce.com and Google Suite a plus

  • Three or more years of client facing experience or equivalent experience and training that provide the required knowledge, skills, and abilities needed to complete the job responsibilities

  • Ability to meet deadlines and manage multiple day-to-day tasks and ongoing projects by effectively prioritizing

  • Demonstrated ability to communicate effectively, professionally, and with tact and discretion

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.

While performing the duties of this job, the associate is:

  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

  • Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.

  • Frequently required to view items at an extremely close range and must be able to adjust and readjust focus.


Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

An Equal Opportunity/Affirmative Action Employer


Trellis Supportive Care | Computer Network Technician


Full-time; 40 hours per week - Monday-Friday - 8a-5p - with OnCall rotation every other week.

Associates Degree in Information Technology or Equal experience with certification(s) required.


  • To assist the IT Team in maintaining the effective operation of the agency's information and telecommunication resources for all locations.

  • Knowledge and experience of PC’s, laptops, networking, computer hardware and peripherals.

  • Knowledge of software applications including Windows 7-10, Basic Windows Server 2008-2012, Active Directory and Exchange, Basic Hyper-V and Remote Desktop server knowledge a plus.

  • Demonstrates excellent critical thinking, problem solving, and attention to detail relating to accounting methods and principals.

  • Computer proficiency in Microsoft Office including Word, Excel, One Note and PowerPoint.

  • Computer proficiency with compiling statistical information, trending, tracking and presenting information required.

  • Primarily responsible for maintaining the IT Help-Desk for the electronic documentation laptops including end user support, software maintenance and quarterly servicing of the equipment.

  • Assist in the NetSmart electronic medical records database troubleshooting, upgrades and end user support, both host and field mode.

  • Maintain the IT Help-Desk by assisting users with problems in all software applications used by the organization.

  • Perform light server administration duties, including but not limited to minor troubleshooting, maintenance, and maintaining user accts.

  • Perform PC technician duties including, but not limited to troubleshooting computers (laptops, and desktops), smartphones, printers, configuring new computers software/hardware, and installing applications.

  • Perform training for employees on all applications as needed, including groups, and one on one when necessary.

  • Assist in maintaining the telephone and voicemail system for the main campus and remote offices, including training.

  • Perform inventories on technology holdings (software and hardware) and maintain equipment database.

  • Work with and assist vendors with repairs as necessary.

Why choose a career at Trellis Supportive Care?
Trellis Supportive Care is North Carolina’s first free-standing not-for-profit hospice organization, serving patients and families since 1979. Founded by a group of compassionate visionaries and community leaders and have remained a pace-setter in the region, state, and in the nation. Our service area encompasses thirteen counties operating from four offices, including the Kate B. Reynolds Hospice Home. We have made it our mission to provide exceptional care for individuals living with a life-limiting illness and their families, through quality medical, emotional, spiritual, and social support wherever care is needed. Our staff has grown from a dozen individuals to over 350 specially trained professionals who work as a team to help patients live fully and comfortably, with hope — even during life’s most challenging time.

For information about this and other positions contact Charlotte Akers at Trellis Supportive Care, formerly Hospice & Palliative CareCenter in Winston Salem NC office

IT Quality Assurance Analyst I

National General Insurance

IT Quality Assurance Analyst I

Primary Purpose:

Assist and participate in project reviews, revisions, production problem corrections, enhancements, and usability testing of any functionality required to administer policy sales and servicing in the NPS and ANA operating systems. Assist as a liaison between developer, product managers, compliance and end-users. Assist with business knowledge and provide technical support to successfully implement system changes to the comprehensive policy and agency management system to comply with filed programs for multiple states, companies, products and lines of business.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Assist with evaluating business requests to determine feasibility, contribute to detailed business requirements and specifications

  • Prepare test plans and scenarios for usability testing, execute test scenarios, approve project implementation and verify the production output upon implementation

  • Responsible for verifying the accuracy of new states/ products, rate revisions, projects, and production problem corrections, to ensure a quality product

  • Formulate the test strategy for testing through analysis of system requirements which includes participating in meetings to discuss specifications

  • Assist in project planning, incorporating system considerations for various operational areas, and submit the request for programming changes

  • Coordinate and document the resolution of problems encountered during and subsequent to the usability testing

  • Assist in performing quality control procedures in the production environment

  • Perform other duties as requested

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience

  • 1+ years relevant testing experience

  • Strong attention to detail, organization skills, and timeliness in order to meet customer expectations

  • Strong problem solving skills

  • Demonstrates effective listening, communicate, interaction, discretion, and diplomacy skills

  • Must possess effective verbal and written communication skills to interact with business and technical resources

  • Must perform well in high-energy, dynamic and team-oriented environment

  • Effective organization and time management skills with the ability to work under pressure and adhere to aggressive project deadlines

  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization

  • General understanding of the insurance industry and organizational relationships of the company

  • Ability to understand and translate user needs into business specifications

  • Ability to understand and translate user needs into programming specifications

  • Working knowledge of company operating systems and processes including a working knowledge of the policy administration system

  • Ability to conduct investigation and research into system errors and discrepancies

  • Possess strong verbal and written communication skills to interact with business and technical resources

  • High degree of initiative, mature judgment, and discretion

  • Proficient in Microsoft Office (Outlook, Word, Excel)

Desired Skills:

  • Previous Property and Casualty Insurance experience strongly preferred

  • Prior project management experience preferred

  • Prior system knowledge and understanding of system processes

Systems Administrator


Systems Adminstrator


VERSA Technologies is a leading Managed Services Provider and Integrator for Unified Communications, Managed IT, Carrier Networks, Infrastructure Cabling, and Sound Solutions in North Carolina. Our history in the technology industry dates back to 1985 and we are based in Winston-Salem, NC. The technology solutions that we consult with our clients about has changed, but one constant has been the same, and that is the exceptional customer service experience that we deliver to our clients on a daily basis. To be a part of the VERSA team, you must have customer first DNA within you.

Position Summary

VERSA Technologies is in need of a capable, motivated System Administrator to work daily with our client base in all aspects of the configuration, maintenance and support of our clients IT systems. The System Administrator works in a consulting role with each client for planning, expansion, technology updates and implementing industry standard best practices. The System Administrator provides both on-site and remote network pro-services support for the customer’s network needs. We run a fast paced, customer oriented technology business, and are looking for not only the brightest candidates, but also the best fit for our team and culture. It’s all about taking care of our clients, growing and expanding your IT expertise and delivering the highest client experience. Compensation will be commensurate with experience.

Essential Duties and Primary Responsibilities

The System Administrator provides onsite and remote support to multiple client networks. The System Administrator should possess strong problem-solving, analytical and communication skills, in addition to in-depth technical knowledge of IT systems hardware and software. Three to five years of experience working with the specific types of hardware and software systems is required. Preferred certifications are the Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE).

  • Provide technical support and resolution for system hardware, software and networking issues

  • Install operating system and application software, patches and upgrades

  • Experience in building, expanding and maintaining a virtual server environment

  • Provide support for cloud and traditional NAS data storage solutions

  • Perform industry best practices for Performing system backups and recovery

  • Provide excellent technical support to clients and end users

  • Administer a Microsoft Active Directory environment

  • Administer a Microsoft Exchange and Office 365 Environment

  • Experience with remote management and monitoring software and utilities

  • Provide systems analysis and creative problem solving

  • Consult with clients on technical advice, problem solving and forecast planning

  • Be self-motivated and customer focused to deliver exceptional customer service and support

  • Configuring, optimizing, fine-tuning and monitoring operating system software and servers

  • Developing, maintaining and supporting technical infrastructure, hardware and system software components

  • Performing installation, maintenance and support of system software/hardware and user support

  • Configuring, debugging and supporting multiple infrastructure platforms

  • Performing high-level root-cause analysis for service interruption recovery and creating preventive measures

  • Administrate infrastructure, including firewalls, switches, databases, anti-virus software and other processes

Qualifications and Experience

  • Associate or higher degree in a related field

  • Preferred 3 – 5 years of IT Systems support and maintenance experience

  • Excellent verbal and written communication skills with proven track record of resolving complex technical problems and the ability to consult with clients for future needs

  • Professional, motivated and detail oriented required

  • Preferred certifications or equivalent experience: MCP, MCSA, MCSE, CCNA

  • Knowledge and experience with IP network routing, support and troubleshooting

  • Experience with installation and programing of network security appliances (Sonicwall)

  • Experience with Windows Server 2008/2012/2016/2019,Windows SBS

  • Experience with Windows 10, Windows 7,

  • Experience with Microsoft Office 2019, 2016, 2013

  • Experience with Microsoft Exchange 2019, 2016, 2013

  • Experience with Microsoft Office 365 suite implementation and administration

  • Knowledge and experience with design, installation and maintenance of Active Directory, DNS, DHCP, Group Policy and Exchange (including applicable best practices for each technology)

  • Knowledge and experience with virtualization concepts and practical application

  • Experience with installing, configuring and maintaining VMware vSphere v6

  • Knowledge and experience with Veeam, StorageCraft backup software

  • Microsoft SQL Server express and core licensing experience

  • Design and implementation of network equipment to include switches, VLANs, WAP’s, router/firewalls, VPN, WAN, DNS

  • Experience with hardware including workstations, servers, RAID hardware and configuration, NAS backup systems

  • Experience with Veritas Antivirus, Trend Micro Antivirus and spam filter applications

  • Experience with connectwise or other remote monitoring/management tools a plus

Compensation and Benefits

VERSA Technologies, Inc. offers an excellent compensation package that includes base compensation plus incentive pay, group medical, long term disability, 401K, paid time off for vacation, sick and holiday time. As part of our pre-employment process, we require that applicants agree to current employment verification, drug and background screenings.

Job Type: Full-time

Salary: $45,000.00 to $65,000.00 /year


  • system administrator: 3 years (Preferred)

Benefits offered:

  • Paid time off

  • Health insurance

  • Other types of insurance

  • Retirement benefits or accounts

  • Education assistance or tuition reimbursement

  • Workplace perks such as food/coffee and flexible work schedules

  • Flexible schedules